Our Commitment
At Mint, we are committed to ensuring digital accessibility for all users, including people with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to make our platform inclusive and user-friendly.
Accessibility Features
Our platform includes the following accessibility features:
Keyboard Navigation
Full functionality using keyboard only, with visible focus indicators
Screen Reader Support
Compatible with JAWS, NVDA, VoiceOver, and other assistive technologies
Resizable Text
Content remains readable when text is enlarged up to 200%
Color Contrast
Sufficient color contrast ratios for text and interactive elements
Clear Structure
Logical heading hierarchy and semantic HTML for easy navigation
Alternative Text
Descriptive alt text for all meaningful images and graphics
Descriptive Links
Link text clearly indicates the destination or purpose
Error Identification
Clear error messages with suggestions for correction
Standards & Guidelines
We strive to conform to the following accessibility standards:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines 2.1
- Section 508: U.S. federal accessibility requirements
- ADA: Americans with Disabilities Act compliance
- ARIA: Accessible Rich Internet Applications specification
Browser & Device Support
Our platform is designed to work with:
- Modern web browsers (Chrome, Firefox, Safari, Edge)
- Mobile devices (iOS and Android)
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Voice recognition software
- Switch devices and alternative input methods
Alternative Access Methods
If you need assistance with benefits enrollment beyond our digital platform, we offer several alternatives:
- Phone Support: Speak with a representative at (515) 400-1011
- 3E Advisor: Schedule a one-on-one consultation with a benefits advisor
- Email Assistance: Request help via [email protected]
- Paper Forms: Contact your HR department for paper enrollment options
Known Limitations
While we strive for full accessibility, some third-party content or legacy features may have limitations. We are actively working to address these issues. Known areas for improvement include:
- Some PDF documents may not be fully accessible (accessible versions available upon request)
- Certain interactive charts may have limited screen reader descriptions
- Some embedded third-party content may have varying accessibility levels
Feedback & Assistance
We welcome your feedback on the accessibility of Mint. If you encounter accessibility barriers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 2 business days.
Continuous Improvement
Accessibility is an ongoing effort. We regularly:
- Conduct accessibility audits using automated and manual testing
- Test with actual users who rely on assistive technologies
- Train our team on accessibility best practices
- Update our platform based on user feedback and evolving standards
- Review new features for accessibility before release
Need Accessibility Assistance?
Our team is here to help ensure you can access all features of our platform.