How can we help you?

Search our knowledge base or browse categories below to find answers to your questions about benefits enrollment.

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Getting Started

Learn how to log in, navigate the portal, and begin your enrollment journey.

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Enrollment Process

Step-by-step guides for enrolling in medical, dental, vision, and more.

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Benefits Overview

Understand your coverage options, plan types, and what's included.

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Dependents & Family

Add family members, manage dependents, and understand coverage tiers.

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Making Changes

Life events, qualifying changes, and updating your elections.

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Account & Access

Password reset, login issues, profile settings, and security.

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Frequently Asked Questions

To log in, click "Log in to enroll" on the home page. You'll be prompted to select your school or company from the dropdown, then enter your email address and password. If this is your first time, you may need to create an account using the email provided by your employer.
Enrollment deadlines vary by employer. Your specific deadline will be displayed on your dashboard after logging in. Make sure to complete all your elections before the deadline to ensure coverage. You'll also receive email reminders as the deadline approaches.
Yes! During enrollment, you can add eligible dependents including your spouse, domestic partner, and children. You'll need to provide their personal information including name, date of birth, and Social Security number. Depending on your plan, you may need to provide documentation to verify eligibility.
HMO (Health Maintenance Organization): Requires you to choose a primary care physician and get referrals to see specialists. Generally has lower premiums and copays but less flexibility.

PPO (Preferred Provider Organization): Allows you to see any doctor without referrals, both in-network and out-of-network. Typically has higher premiums but more flexibility in choosing providers.
If you have coverage through another source (like a spouse's plan), you may choose to waive benefits. During enrollment, select the "Waive" option for any benefit you don't want. You may be asked to provide proof of other coverage. Remember that waiving coverage means you'll need to wait until the next open enrollment period to enroll again, unless you experience a qualifying life event.
If enrollment is still open, you can log back in and modify your elections. Simply navigate to the benefit you want to change and update your selection. If enrollment has closed, you'll need to contact your HR department or a 3E Advisor to discuss your options. Some changes may require a qualifying life event.
Your coverage effective date depends on your employer's plan year and any waiting periods that apply. For most employees, coverage begins on the first of the month following enrollment completion. Your specific effective date will be shown on your enrollment confirmation page and summary documents.
We're here to help! You can schedule a one-on-one consultation with a licensed 3E Advisor who can walk you through your options, explain plan details, and help you make the best choice for you and your family. Click here to schedule a consultation.

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